FAQ – Shipping, Returns & Orders

We've gathered essential questions here to help you order with peace of mind from Ecloria.

How do I use the ECLORIA10 promo code?

Add your products to your cart, then enter the code ECLORIA10 at checkout to get a 10% discount on your order.

When will I receive my order?

Delivery times may vary depending on the destination, carrier, and product availability. The delivery information displayed at checkout is the most important to check before confirming your order.

Can I track my order?

When tracking is available, the information is sent after your order has been processed. Please check your inbox and spam folder.

Can I return an item?

For any questions related to a return, please contact us promptly with your order number. Products must be returned in their original, unused condition and in their packaging where applicable.

Are the products suitable for everyone?

Every skin is different. We recommend carefully reading the product instructions and performing a patch test on a small area if you have sensitive skin. If in doubt, consult a professional.

How can I contact Ecloria?

For any questions, you can write to us via the store's contact page, providing your name, email address, and order number if you have one.

Our tip

For a first order, start with a simple routine: a mask, a cream, or a skincare duo. The code ECLORIA10 allows you to try the Ecloria selection with a welcome discount.